Refund Policy

1. Our Commitment

At Offload Media, we stand behind the quality of our work. We offer a satisfaction guarantee because we believe in delivering exceptional results that exceed your expectations. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

2. 7-Day Satisfaction Guarantee

Eligibility Requirements

To be eligible for a refund under our satisfaction guarantee:

• Refund request must be submitted within 7 days of service initiation
• You must provide a detailed reason for your dissatisfaction
• You must have engaged in good faith with our revision process
• The request must not fall under our non-refundable situations (see below)

What "Service Initiation" Means

• Per Video Projects: When payment is processed and project begins
• Monthly Subscriptions: When the subscription starts and first month's billing occurs

3. Refund Process

How to Request a Refund

1. Contact us at contactoffloadmedia@gmail.com within 7 days
2. Include your order/subscription details
3. Provide a clear explanation of why you're not satisfied
4. Allow us 24-48 hours to review and respond

Refund Timeline

Once approved, refunds are processed through Stripe within:

• Credit cards: 5-10 business days
• Bank transfers: 5-10 business days
• PayPal: 5-10 business days

4. Refund Amounts

Per Video Projects

• Full refund if no work has been delivered
• Partial refund based on work completed if initial draft has been delivered
• Refund amount determined on case-by-case basis depending on project stage

Monthly Subscriptions

• Full refund of current month's payment if requested within 7 days
• Subscription will be cancelled immediately upon refund
• Any completed work during the refunded period remains with the client

5. Non-Refundable Situations

Offload Media reserves the right to deem the following situations as non-refundable:

Client-Related Issues

• Poor quality source material that affects final output
• Unclear or constantly changing project requirements
• Failure to respond to communication or provide necessary feedback
• Requests that violate platform terms of service or our content policies
• Projects abandoned by client before completion

Completed Work

• Projects where final deliverables have been provided and accepted
• Work completed beyond the revision limits (Per Video plan)
• Custom requests outside our standard service scope

Policy Violations

• Violation of our Terms of Service
• Inappropriate behavior toward our team
• Fraudulent payment or chargeback attempts
• Requests for prohibited content types

6. Alternative Resolutions

Before processing a refund, we'll attempt to resolve your concerns through:

• Additional revisions (within policy limits)
• Reassignment to a different editor
• Modified project scope or approach
• Partial refund with completed work retained
• Service credit for future projects

7. Chargebacks and Disputes

We encourage clients to contact us directly before initiating a chargeback or payment dispute. Chargebacks initiated without prior communication may result in:

• Immediate service termination
• Forfeiture of all completed work
• Account restrictions for future services
• Collection of any outstanding balances

8. Subscription Cancellations

Standard Cancellation

Monthly subscriptions can be cancelled at any time through your Stripe customer portal. Cancellations take effect at the end of the current billing period with no refund for the current month unless within the 7-day satisfaction guarantee period.

Mid-Month Cancellation

If you cancel mid-month, you retain access to services through the end of your billing period. Any projects in progress will be completed according to your subscription terms.

9. Refund Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after policy changes constitutes acceptance of the updated policy. For active projects or subscriptions, the policy in effect at the time of purchase will apply.

10. Contact Us

For refund requests or questions about this policy, please contact us: