Privacy Policy

1. Introduction

Offload Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our video editing services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Payment information (processed securely through Stripe)
• Project details and preferences
• Communications with our team

Content Files

We collect and process video files, audio files, and related content that you provide for editing services. This may include:

• Raw video footage
• Audio recordings
• Images and graphics
• Any personal content appearing in your media

Usage Information

We automatically collect certain information about your use of our website:

• IP address and device information
• Browser type and version
• Website usage patterns and preferences
• Referral sources

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our video editing services
• Process payments and manage your account
• Communicate with you about your projects
• Improve our services and customer experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted service providers (such as Stripe for payment processing and Google Drive for file storage) who assist in operating our business
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: Information may be transferred in connection with a merger, sale, or transfer of business assets
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others

5. Data Storage and Security

We implement appropriate security measures to protect your information:

• Files are stored securely using Google Drive's enterprise-grade security
• Payment information is processed through Stripe's secure payment platform
• Access to your content is limited to authorized team members working on your project
• We use industry-standard encryption and security protocols

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information and content files only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project files are typically deleted after completion unless you request extended storage. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• File a complaint with appropriate authorities

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: